Cancelled, returned or pending orders don't count toward revenue, and returns are subtracted automatically. There's nothing to configure.
When a return takes effect
Only once it shows as 100% returned on the platform. If it's still in progress, it isn't reflected yet.
What happens with shipping cost
- Mercado Libre Flex shipping: if Mercado Libre refunds the shipping discount to you, we pick it up. If it refunds nothing, the shipping cost stays deducted, because you actually paid it.
- Non-Flex orders: if Mercado Libre reimburses the shipping amount, we pick it up.
The product cost is always deducted on a return: the current rule is that the product is treated as lost. If in your operation the product comes back in resellable condition and this distorts your margin, write to us and we'll look into it.