Account & Plans
Subscription, billing, users and plan changes.
How your plan is determined and why we never change it for you
Your plan depends on your orders from the last 30 days. Plan changes, up or down, are always your choice.
If I change plans mid-month, am I charged the full amount?
No. You're only charged the prorated amount for the days left until renewal.
How to cancel your subscription (deleting the organization doesn't cancel it)
The costliest mistake in the process: deleting the organization doesn't stop the billing. Here's where the real cancel button is.
Which currency plans are paid in and the best way to pay from Argentina
Plans are priced in dollars. Paying in pesos with a regular card adds taxes that can amount to almost another month's fee.
Do you issue Factura A invoices?
We don't issue Factura A because the company is based in the United States, but we can add your CUIT to the receipt.
How long does a refund take to reach me?
Once the refund is processed, the timing depends on your bank.
Roles: how to give access without showing costs or profit
You can invite your team or your agency and limit exactly what they see. Here's what each role shows.
Is it safe to connect my store? What we do with your data
Escalafy is published and approved on the official Shopify, Tiendanube and Mercado Libre marketplaces, with the privacy mechanisms those platforms require.
I changed stores: should I create a new organization or reconnect the current one?
Both options work. The difference is what you keep.
It says my store is already connected to another organization
Each store lives in a single organization, and deleting the organization doesn't release the connection.
Accounts, organizations and teamwork (workspaces)
Manage several brands from one account, invite your team or your agency, and understand how integrations and subscriptions work per workspace.
Plans, billing and the paywall in Escalafy
When the paywall appears, why usage is free with few orders, and what happens with billing if you pick the wrong plan or hit its limit.
Can't find what you're looking for?Talk to the team