Troubleshooting
What to do when a number doesn't add up or a connection stops syncing.
Meta ad spend shows $0 or very low on a specific day
When Meta ad spend shows $0 or almost nothing on a single day, it's almost always a temporary sync outage on Meta's side. You don't need to do anything.
'Voided' orders: what they are and why they don't affect your profit
Voided orders are cancellations before payment. Their net is $0 and they don't impact your real profit, even though the UI may show cost lines in red.
The page shows an error or breaks when I open a section
Before reporting it, check your browser's translation extension.
I reprocessed my data but don't see the changes
Four things to check before reporting it.
When applying changes to past data, you can choose the platform
Not just the number of days: also which platform to reprocess.
I set up a custom payment method but it doesn't show up
Payment methods are detected from orders. The trick to force it.
My numbers look different on my phone and my computer
It's almost always the currency selector.
I use an external app that edits orders. Does it affect the numbers?
Yes, and it can leave orders at zero. What to check.
Don't delete products or variants from your store
It's the one action that irreversibly destroys your cost history.
How to void an order that was entered incorrectly
The cleanest option is to cancel it in your store. And what to do if you can't.
My numbers don't match in Escalafy: how to find the difference
If your dashboard numbers don't match your spreadsheet, follow these steps to pinpoint where the difference is and fix it fast.
How to apply changes to past data (retroactivity)
By default, changes apply from today onward. Learn how to use 'Apply to past data' to recalculate your historical numbers when you correct a cost.
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