You can connect as many ad accounts as you want, as long as they belong to the same business portfolio. You select them when you connect Meta Ads from Integrations.
How to change the connected account
In Integrations, find Meta, click disconnect and then connect again. Meta opens, and you choose the portfolio and the accounts you want to link.
Two things to keep in mind:
- Whoever makes the connection needs permanent admin access to that ad account.
- After reconnecting, use Apply to past data, choosing 45 days and Meta only. If your organization already had Meta data older than those 45 days, that data can't be recovered.
If you have two business portfolios
Escalafy supports one portfolio per brand, but we can link the second one on our end:
- In the bottom-left corner, click your brand name and choose Add organization.
- Start the process as if it were a new store and skip every step. The name doesn't matter: this organization is only a bridge.
- Once you're on the empty dashboard, go to Integrations and connect the second portfolio with the ad account you want.
- Write to us and we'll transfer that connection to your main brand.