If you look for Mercado Libre credit notes (NC) or rejections (RC) in product analytics and can't find them, it's not an Escalafy error.
Why they don't show up
Mercado Libre doesn't include item detail (which product, what quantity) in NC and RC records through its API. Without that data, Escalafy can't assign the transaction to any specific product — which is why they aren't reflected in the Product Analytics report.
This is a limitation of the Mercado Libre API, not of Escalafy. When Mercado Libre provides that information, we'll add it automatically.
What is accounted for?
Returns with complete information (returned orders, shipped or not shipped) are accounted for using the standard Mercado Libre returns logic. NCs and RCs without item detail are excluded only from the product report, not from the overall revenue calculation where applicable.
If you have questions about how a specific return is handled, you can open the order detail from "Latest orders" or message us on WhatsApp.