If you try to connect your Perfit account in Escalafy and get an error saying the account is already connected to another organization, there's a simple cause and a quick fix.
Why it happens
Each Perfit account can only be linked to one Escalafy organization at a time. If that account was already connected in another org (for example, a test organization, an older org or one created by mistake), the system automatically blocks a second connection.
How to fix it
There's no way to do it from the app: you need to contact the support team so they can reassign it manually.
- Message us on WhatsApp.
- Send us the email of your Perfit account and the Escalafy organization you want to connect it to.
- The team sorts it out in minutes.
The same applies if you have Klaviyo connected to another organization and need to move it.